Roblox › Help Center › Fix & Troubleshoot
To contact Roblox Support, go to the Roblox support page, sign in if you can, pick the category that matches your problem, and submit a request; you can also use the support form without logging in if you cannot access your account. There is no public customer service phone number you should rely on, so be careful with any site that lists one, because many are scams.
Key facts at a glance
- The official route is the Roblox Support site and its contact form.
- The form asks for your username, email, device and a description of the problem.
- Roblox generally replies by email, and wait times vary with the issue and volume.
- Only trust links on official Roblox domains.
- Roblox support never asks for your password or verification codes.
How do I contact Roblox Support?
- Open the Roblox Support page in your browser.
- Search for your issue in the help articles first, since many problems have quick fixes.
- Select Contact Us or Submit a Request.
- Choose the category, such as account access, billing, safety or technical issues.
- Enter your username, the email linked to the account and a clear description.
- Attach screenshots or receipts if allowed, then submit.
What information should I include?
- Your exact username and the email on the account.
- What happened, when it happened and any error message.
- Your device and app version for technical problems.
- Receipt numbers, dates and amounts for billing issues.
- Screenshots that show the problem without revealing your password.
Clear details help the team respond faster, and one complete ticket works better than many short ones.
How do I contact Roblox if I am locked out?
Use the support form without signing in and enter the email associated with your account. Start with the password reset tool, because it solves many lockouts. If two-step verification is blocking you, the form includes categories for access problems. Be ready to prove ownership through details only the real owner would know, such as account creation details or purchase history.
Is there a Roblox phone number or live chat?
Roblox has focused its support on web forms and help articles, and availability of other channels, including any chat assistants, can change. Because scam sites advertise fake support numbers, use only the contact options shown on the official Roblox support site. If a person contacts you first claiming to be Roblox staff and asks for payment or codes, it is a scam.
How long does Roblox Support take to reply?
Reply times range from a day to several days or more, depending on the type of case and the number of requests. Safety reports and account security cases are usually handled with higher priority. Replying to the existing ticket is better than opening a new one, which can reset your place in the queue. Check your spam folder for replies from official Roblox addresses.
How do I report another player instead?
For rule-breaking, use the in-game report button or the report option on the user profile. This goes straight to moderation and is faster than a general support ticket. For urgent threats to someone’s safety, include screenshots, then contact local emergency services if anyone is in danger.
How do I avoid support scams?
- Type the Roblox support address yourself instead of clicking ads.
- Ignore social media accounts offering fast fixes for a fee.
- Never share your password, security codes or payment details.
- Check the sender address on emails, and report suspicious messages.
Key terms explained
- Ticket: A support request tracked by number.
- Two-step verification: An extra code required at login.
- Phishing: A message that imitates a company to steal your details.
What can Roblox Support help with?
- Account access: Forgotten passwords, lost email access, two-step verification trouble and hacked accounts.
- Billing: Missing Robux, duplicate charges, subscription questions and refund requests.
- Safety and moderation: Reports about harassment, scams or content, plus appeals of moderation actions.
- Technical problems: Crashes, installation errors, login loops and performance trouble.
- Creator issues: Studio problems, Developer Exchange questions and asset moderation.
How do I write a good support request?
Start with one sentence that states the problem, such as a missing purchase or a banned account. Then add a short timeline: what you did, what you expected and what actually happened. Include exact error text, because a number or phrase helps the team search for the cause. Keep a polite tone and avoid repeating the request several times. If you are writing on behalf of a child, say so and mention that you are the parent or guardian.
What should I try before contacting support?
Many problems have self-service solutions. Restart the app, update to the latest version, clear the cache and check Roblox’s status page for outages. For login problems, try the password reset flow and check that you are using the right email. For missing Robux, look at your transaction history first, since pending purchases sometimes appear late. Solving it yourself is quicker than waiting for a reply.
How do I appeal a ban or moderation action?
The ban notice usually includes a link or instructions to appeal. Use that route and explain calmly why you believe the decision was wrong. Do not create alternate accounts to get around a ban, because that can extend the penalty. Appeals can take time, so keep the confirmation email and wait for a response before submitting another.
Frequently asked questions
How do I contact Roblox Support?
Use the contact form on the official Roblox Support site.
Can I contact Roblox without an account?
Yes. The support form accepts requests from people who cannot sign in.
Does Roblox have a phone number?
Do not rely on one. Use the official form and treat listed numbers as likely scams.
How long does Roblox take to respond?
It varies from a day to several days depending on the case.
Will Roblox ask for my password?
Never. Anyone asking for it is not genuine support.
Related Roblox guides
This guide is part of the Fix & Troubleshoot topic cluster in the Roblox Help Center. Keep going with these:
- How to Fix Roblox Lag: FPS, Ping and Stutter Fixes That Work (2026)
- What’s Wrong with Roblox? Outages, Bugs, Safety Lawsuits and Policy Changes (2026)
- How to Fix Roblox Crashing: Windows, Mac, Mobile and Xbox Solutions (2026)
- Can You Play Roblox on Nintendo Switch? The 2026 Answer (Devices & Platforms)
- What Is Roblox Select? Ages 9-15 Accounts Explained (Accounts & Safety)
- Roblox Help Center: all questions answered
- Roblox game hub and gameplay guides
Sources and further reading
Information on this page was compiled from the Roblox Help Center and recent guides from gaming publications. Roblox changes menus and policies often, so confirm important details in the official Roblox Help Center.
Last reviewed: November 5, 2026.