Need help from Sony? This guide explains every way to contact PlayStation Support, from live chat and the phone number to the PlayStation Online Assistant, and walks through the most common account tasks: resetting or changing your PlayStation password, deleting a PlayStation account, and getting a PS5 repaired.
How to contact PlayStation Support
PlayStation customer support is organized through the official help site, playstation.com/support. Start there, because it routes you to the right team for your country and your problem.
- Go to the PlayStation Support site and choose your topic: Account & Security, Store & Purchases, Hardware & Repairs, Network & Online, or Games.
- Read the suggested articles; many problems have a self-service fix.
- At the bottom of the help article, choose Contact Us to see the contact options available in your region and at that time of day.
PlayStation live chat
PlayStation live chat is available in many regions during business hours. It connects you with a support agent in a browser window and is the fastest way to resolve billing, account and refund issues. If you do not see a chat option, it may be outside chat hours or not offered for that topic.
PlayStation Online Assistant
The PlayStation Online Assistant is Sony’s chatbot on the support site. It can answer common questions, check PSN status, help with password resets and start repair requests, and it can hand you to a human agent for complex issues.
PlayStation help number
Sony offers phone support in some countries. In the US, PlayStation customer service has historically been reachable at 1-800-345-7669 (1-800-345-SONY); hours vary and may change, so check the Contact Us page for the current number and hours in your region before calling. Phone support is best for urgent account security issues.
PlayStation Network customer service on social media
The @AskPlayStation account on X shares outage updates and answers general questions, but never share your password or payment details through social media.
How to reset your PlayStation password
- On the PlayStation sign-in page, select Trouble signing in? then Reset your password.
- Enter the email address for your account.
- Open the reset email from Sony (check spam) and follow the link within 24 hours.
- Verify with your date of birth if asked, and set a new password.
You can also start a PlayStation password reset from the PS5 sign-in screen. If you no longer have access to the email, contact PlayStation Support for account recovery; they will ask questions to confirm ownership.
How to change your PlayStation password
If you know your current password, change it in Settings > Users and Accounts > Security > Password on PS5, or on the web at playstation.com under Account Management > Security. Use a long unique password and turn on 2-step verification in the same menu.
How to delete a PlayStation account
You cannot delete a PlayStation account yourself from the console. To close it permanently, contact PlayStation Support and ask for account closure. Closing deletes your games, trophies, wallet funds and subscriptions forever and frees the email address for a new account after a waiting period. If you only want to remove the account from a console, go to Settings > Users and Accounts > Users > Delete User, which removes local data but keeps the online account.
PlayStation repair and PS5 repair near me
For hardware problems, start a repair request through the PlayStation Fix & Replace service on the support site. Sony checks your warranty status, diagnoses the problem with you, and gives you a shipping label to send the console to an authorized service center. PS5 consoles have a one-year limited warranty in most regions. Out-of-warranty repairs are offered for a fixed fee.
If you search for “PlayStation 5 repair near me”, you will find independent repair shops. They can be faster and cheaper for common faults such as HDMI port damage, but using one voids Sony’s warranty, so only go local after the warranty ends. Ask for a written quote and a warranty on the repair.
PlayStation cleaning near me: should you open your PS5?
A loud fan, overheating warnings or sudden shutdowns often mean dust has built up inside. The PS5 is designed so you can remove the side panels and vacuum the two dust catcher holes without opening the sealed internals, which does not void the warranty. Turn off and unplug the console, pop off the white covers, locate the dust catchers near the fan and use a vacuum on low power. A deep clean that requires opening the case and replacing thermal compound should only be done by Sony during warranty or by a reputable repair shop afterwards. Searching for “PlayStation cleaning near me” will list local shops; ask whether they use liquid metal-safe methods, because the PS5 uses liquid metal as its thermal compound.
What to have ready before contacting support
- Your sign-in ID (email) and online ID.
- The console serial number, found on the box and in Settings > System > System Information.
- Proof of purchase for warranty claims.
- Any error code shown on screen, such as CE-108255-1.
- Transaction IDs for billing problems, found in your transaction history.
Common issues PlayStation Support can solve
- Account hacked: support can secure the account, reverse unauthorized purchases in many cases and restore access.
- Suspended account: support can explain the reason; appeals go through the account suspension page.
- Missing purchases: support can restore licenses and confirm that a purchase went through.
- Refunds: covered in our refund guide.
- Hardware faults: console not turning on, disc drive problems, controller drift and HDMI issues.
Self-help fixes to try first
- Check PSN status if you cannot sign in.
- Restart in Safe Mode (hold the power button until the second beep) and use Rebuild Database for crashes and slow menus.
- Restore licenses in Settings > Users and Accounts > Other.
- Update the console software from Safe Mode with a USB drive if updates fail.
For a wider list of fixes, see our Xbox and PlayStation troubleshooting guide.
PlayStation Support FAQ
How do I contact PlayStation Support directly?
Go to playstation.com/support, choose your topic, open an article and select Contact Us for chat, phone or the Online Assistant.
Is PlayStation live chat available 24/7?
No. Hours vary by country; outside those hours, use the Online Assistant or request a callback where offered.
Can PlayStation recover a hacked account?
Yes, in most cases, if you can prove ownership with details like the original email, date of birth and payment information.
Does Sony repair PS5 consoles out of warranty?
Yes, for a fixed fee in most regions through the Fix & Replace service.
PlayStation account security checklist
- Turn on two-step verification in Settings, Users and Accounts, Security, using an authenticator app.
- Use a unique password that you do not use on any other site.
- Review signed-in devices on playstation.com and sign out of any you do not recognize.
- Remove saved cards you no longer use, or require a password for purchases.
- Keep your recovery email address and phone number up to date, so support can verify you quickly if something goes wrong.
If your account is hacked, change your password from a computer, sign out of all devices, and then contact PlayStation Support through live chat with your Online ID, the account email and recent purchase details.